"Welcome to Movie Phone..." We Have Come A Long Way.
- Elisa DeFoe
- Sep 18
- 2 min read
Remember Movie Phone? That cutting-edge (albeit clunky) call-in system where you had to press buttons just to hear what movies were playing. And then more buttons to find out about show times? Seinfeld fans will never forget Kramer’s version—when he accidentally became “Movie Phone” himself.
Welcome to a whole new experience...things have come a long way since the Movie Phone days. Now, YOU CAN tell a voice agent the name of the movie you'd like to see and he can text you the link to buy tickets.
What started as touchtone automation has grown into Conversational AI —systems that can truly listen and respond in natural language.
Out: rigid menus, keypad codes, long hold times
In: free-flowing conversations that feel human.
We're living in a new time where Conversational AI + Agentic AI mean a voice solution (like Raven Voice) doesn’t just answer—it actually acts. It can:
Send a follow-up email or text to a customer.
Kick off a warranty claim form automatically.
Share links to resources or product manuals on the spot.
Even notify your internal team when an issue needs a human touch.
This isn’t just conversation—it’s conversation with action.
The Leap Forward: Raven Voice
At RavenEQ, we believe outdoor brands deserve solutions that evolve with the times. That’s why we built voice-enabled Ravens—AI agents that live on your website and/or through a phone number acting as your first line of defense in customer service.
Picture this:
A customer asks "Can you help me find the right riflescope for my rifle?” Raven Resolve answers instantly—accurate, approved, and available 24/7.
A customer says: “I need to start a warranty claim.” Raven Resolve not only explains the process—it begins it for them and can send the link.
These web agents DO NOT replace humans. They free up humans for more complex, human tasks. By default, reducing support tickets—they make your brand stand out. By answering questions and taking action right then and there, Ravens turn potential frustration into loyalty.
Why This Matters for Outdoor Brands
Consumers today expect instant, accurate answers—and action. Raven Voice delivers:
Conversational AI: Engages naturally, like talking to a trusted guide.
Agentic AI: Goes beyond answers to complete tasks and trigger workflows.
Always On: Available 24/7 to support customers in the moment.
On-Brand: Responses come from your approved knowledge, not generic web data.
And while Raven Voice is mindblowing...some people like to type. Raven Guide is perfect for that. Fully capable of giving logical, comprehensive answers trained on your knowledge...not the worldwide web. Rigid chatbots trained on a canned answers have a short shelf life, at this point. There's NO reason to frustrate your customer.
Movie Phone was groundbreaking in its day. Raven Voice —powered by Conversational + Agentic AI—is groundbreaking today.
👉 Ready to hear the difference? Test it out and ask challenging questions. Try to be a difficult customers to see how Raven Voice handles the call.
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